SENSE is the national self-exclusion scheme for the British casino industry. It enables anyone who is experiencing gambling problems to voluntarily exclude themselves from ALL licensed, land-based casinos in Great Britain by means of one easy application.
This website provides information on how the scheme works and how to enrol, extend or remove yourself from SENSE. It includes a downloadable version of the Application Form that can be emailed directly to SENSE if you do not wish to visit a casino to enrol in person.
If you wish to exclude yourself from other forms of gambling (online, bookmakers, bingo, or arcades) you will need to apply to each relevant multi-operator self-exclusion scheme individually. For your convenience, you can access these schemes using the links at the bottom of this page.
Firstly, please ensure that you have read and understood the SENSE Terms and Conditions and Privacy Policy. These explain in detail exactly how SENSE works and how we look after your personal data. These documents can be accessed from the links at the bottom of this page.
You can enrol in person at any participating casino where a manager will help you complete a digital application form. You do not need to enter the casino’s gaming areas in order to do this, as you may simply ask to speak to a manager at the reception / entrance when you arrive.
Alternatively, you can download and complete an Application Form from this website and email it directly to SENSE admin at info@sensescheme.com along with the required photo and ID documents detailed below and on the form itself. A link to download the Application Form can be found at the bottom of this page.
If applying via email, you will need to attach:
FULL DETAILS OF THE ABOVE REQUIREMENTS CAN BE FOUND ON THE APPLICATION FORM.
NOTE: If you apply to enrol in person at a casino, you may also need to provide the above documents if the operator does not already have the information recorded on their internal membership or loyalty card database.
Once enrolled onto SENSE, your self-exclusion will remain in place for a minimum period of SIX-MONTHS and, thereafter, until such times as you make a formal request to have it removed. You may only ask to be removed by speaking to a manager in person at a casino. They will then ask you to sign a digital form to confirm your instruction after the discussion.
Please note that it is entirely at each casino operator’s discretion as to whether or not they will then allow you to gamble at their premises.
If you are experiencing gambling problems, please be aware that GAMCARE provides confidential information, advice and support. Their advisers are available either by phone or live chat at any time, 24 hours a day and 365 days a year.
You can contact them on Freephone: 0808 8020 133 or by visiting their website for live chat at: https://www.gamcare.org.uk/
To self-exclude from other forms of gambling, please use the links at the bottom of this page to access other multi-operator schemes.
You may ask for a longer self-exclusion period than six-months by asking the casino manager at the time that you apply in person. Alternatively, you may complete an Extension Form and email it along with your application form and required ID documents to info@sensescheme.com
You can otherwise complete and email the form at a later point if you wish to extend your self-exclusion period, provided the current self-exclusion is still in force.
Note that you will not be able to request removal from SENSE under any circumstances until the minimum six-month - or any extended period requested by you - has expired.
You may only request an extended period up to a maximum of five years. Any request for longer unquantifiable periods (e.g. ‘life’) will be rejected.
Self-Enrolment National Self-Exclusion Ltd (SENSE) is an independent company that administers the national self-exclusion scheme on behalf of the licensed British casino industry.
We have no authority over any casino operator regarding operational decisions and have no access to any commercial information that they may hold about your gambling activity or records.
For the quickest reply, any queries, issues or complaints about SENSE enrolment should be emailed to info@sensescheme.com
Alternatively, you may call us on 0203 409 2047 during weekday business hours or you may otherwise contact us by post using our registered address shown at the foot of this web page. However, please allow 14 days for any postal correspondence as our admin team operates remotely.
The following links will take you to the self-exclusion schemes for other British gambling sectors.
The multi operator self-exclusion scheme offers exclusion from betting shops
For self exclusion from gambling websites and apps run by companies licensed in Great Britain.
Operates a scheme that allows a customer who wishes to self-exclude from Adult Gaming Centres (AGCs) to do so easily by visiting just one AGC or by phoning one of them.
The bingo industry offers self exclusion from land-based licensed bingo premises across Great Britain.
